Last Updated: August 20, 2026
At Ignited Coffee Co., we want you to be happy with your coffee. Because our products are food items, we have specific guidelines for returns, refunds, and replacements.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.
Please include your order number and, when applicable, clear photos of the product and packaging so we can review the issue.
Returns
Due to the nature of our coffee products, we generally do not accept returns of opened or used coffee products.
If you believe your order qualifies for a return, please contact us before sending anything back. Do not return products without receiving instructions from our team.
Refund Eligibility
Refunds may be considered if:
You received the wrong product
Your order arrived damaged
Your order was significantly affected during shipping
There was an error with your order caused by Ignited Coffee Co.
Non-Refundable Situations
We may not be able to provide a refund for:
Products that have been opened or consumed
Products damaged after delivery due to improper handling or storage
Orders shipped to an incorrect address provided by the customer
Packages confirmed as delivered but subsequently lost or stolen
Changes of mind after receiving the product
Refund Process
Once your refund request has been reviewed and approved, the refund will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Replacement Orders
If a replacement is approved, we will provide instructions regarding the replacement shipment.
How to Request a Refund or Replacement
To request a refund, replacement, or assistance with an order, please contact Ignited Coffee Co. through our website's Contact page.
Please include your order number, the email address used for the order, and a brief description of the issue.
Changes to This Policy
We may update this Refund & Return Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions about refunds, returns, or replacements, please contact ignitedcoffeeco@gmail.com